Terms of service

OVERVIEW

Welcome to LORIS Canada. In these Terms of Service, the terms “we,” “us,” and “our” refer to LORIS Canada. LORIS Canada operates this website and store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to offer our products and services online.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services. Please read them carefully, as they contain important information regarding your legal rights, disclaimers, and limitations of liability.

By visiting, accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given consent for any minor dependents using your devices to access the Services.

To use certain features of our store, including making purchases, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – PRODUCTS

LORIS Canada offers fragrance products, including perfumes and reed diffusers, designed to combine quality, accessibility, and elegant presentation.

We make every effort to display our products as accurately as possible. However, product colors, packaging appearance, and visual presentation may vary depending on your screen, device settings, or product batch.

We do not guarantee that the appearance of any product on your device will exactly match the product you receive.

All product descriptions, pricing, availability, and promotions are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. LORIS Canada reserves the right to accept or decline any order at our discretion.

Your order is only accepted once payment has been received and processed and we send confirmation of acceptance. We may cancel, refuse, or limit an order for reasons including but not limited to product availability, suspected fraud, pricing errors, or inaccurate account information.

Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to accommodate changes or cancellations.

Returns and exchanges are governed solely by our Refund Policy.

You agree that purchases made through our store are for personal or household use unless otherwise agreed in writing.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are shown in Canadian dollars (CAD) unless otherwise stated.

Prices, discounts, and promotions may change at any time without notice. The price charged will be the price in effect at the time your order is placed, as stated in your order confirmation.

Unless otherwise stated, prices do not include applicable taxes, shipping charges, customs duties, or import fees.

You agree to provide current, complete, and accurate payment and account information for all purchases. You also agree to promptly update your account information so we may complete your transactions and contact you when needed.

By submitting payment information, you represent and warrant that:

  • the payment information provided is accurate and complete
  • you are authorized to use the payment method
  • charges incurred will be honored by your payment provider

SECTION 5 – SHIPPING AND DELIVERY

LORIS Canada ships within Canada and may offer shipping to other locations where available.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or events outside our reasonable control.

Title and risk of loss pass to you once the products are transferred to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to trademarks, logos, brand names, product names, text, graphics, images, videos, packaging design, and website content, is owned by or licensed to LORIS Canada and is protected by applicable intellectual property laws.

You may use our Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, republish, transmit, display, or exploit any part of our Services without our prior written consent.

All rights not expressly granted are reserved by LORIS Canada.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind. Your use of such tools is entirely at your own risk and subject to the terms of the third-party provider.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services. These links are provided for convenience only.

LORIS Canada is not responsible for examining or evaluating the content, accuracy, or practices of any third-party websites. Accessing third-party sites is at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

LORIS Canada is powered by Shopify, which enables us to provide our online store and services to you. However, all purchases made through our store are made directly with LORIS Canada, not Shopify.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and LORIS Canada, including any product claims, losses, damages, or disputes arising from purchases made through our store.

SECTION 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be collected and processed by Shopify in accordance with Shopify’s own privacy practices.

By using our Services, you acknowledge that you have read and understood the applicable privacy policies.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, comments, ideas, or other feedback to us, you grant LORIS Canada a worldwide, non-exclusive, royalty-free, perpetual right to use, reproduce, modify, publish, and distribute such content for any lawful purpose.

You represent and warrant that your feedback does not violate any third-party rights and does not contain unlawful, harmful, or misleading material.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct any such errors and to update or cancel orders if any information is inaccurate, at any time and without prior notice.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. You may not use the Services:

  • for unlawful, fraudulent, or malicious purposes
  • to infringe our intellectual property rights or the rights of others
  • to harass, abuse, defame, threaten, or discriminate
  • to upload malicious code or interfere with the security or operation of the Services
  • to scrape, copy, automate, or exploit the Services without authorization
  • to submit false or misleading information

We reserve the right to suspend or terminate access if we believe you have violated these Terms.

SECTION 14 – AGENT AND AUTOMATED ACCESS

You may not use bots, scraping tools, agentic AI systems, or other automated means to access or interact with our Services without our prior written permission.

Where permitted, any automated tool must clearly identify itself and must not disguise its automated nature, mimic human interaction deceptively, or attempt to bypass technical restrictions, security measures, or CAPTCHA systems.

We reserve the right to restrict, block, or revoke access by any automated system at any time.

SECTION 15 – TERMINATION

We may suspend or terminate your access to the Services at any time, without notice, if we believe you have violated these Terms or if we otherwise decide to discontinue the Services.

Any obligations or liabilities incurred before termination will survive termination where applicable.

SECTION 16 – DISCLAIMER OF WARRANTIES

The Services and all products offered through them are provided on an “as is” and “as available” basis, except where otherwise expressly required by applicable law.

LORIS Canada does not guarantee that the Services will be uninterrupted, secure, error-free, or that product descriptions or other content will always be complete or current.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, LORIS Canada, its directors, officers, employees, affiliates, contractors, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through the Services.

This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, or replacement costs.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LORIS Canada and its affiliates, officers, directors, employees, contractors, and service providers from any claim, liability, loss, damage, or expense arising out of:

  • your breach of these Terms
  • your violation of any law or third-party right
  • your misuse of the Services

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed and the remaining provisions shall remain in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and LORIS Canada regarding your use of the Services and supersede any prior agreements or communications.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms without notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any disputes arising from them shall be governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

SECTION 23 – HEADINGS

The headings used in these Terms are for convenience only and do not affect their interpretation.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace these Terms of Service at any time by posting the revised version on our website.

Your continued use of the Services after any such changes constitutes your acceptance of the updated Terms.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

LORIS Canada
Email: info@loriscanada.com